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Frequently Asked Questions


Looking for answers? We have them listed below.

Why should I purchase a walk-in tub or shower?

Safety. Independence. Convenience. Comfort. A walk-in tub or shower features several therapeutic advantages, easy access and safety bars to prevent dangerous falls, and the freedom to bathe on your own.

A walk-in tub or shower improves your quality of your life. You deserve safety, independence, convenience and comfort in your bathing experience. You deserve a walk-in tub or shower.

I am interested in a walk-in tub, what are the next steps?

We encourage you to sign-up to receive a free brochure.

Please Schedule a free, no obligation, in-home consultation. One of our safety consultants will provide you a detailed estimate, including the price of installation.

How much does a walk-in tub or shower cost?

We are proud to maintain a lower than average price for all of our products. To request a Free estimate, please complete the form and a representative will follow-up with you.

Our free estimates include the price of the installation of our walk-in tub or shower and our lowest price guarantee. We assure you that the price for the work specified during your in-home consultation is the lowest price available*. 

*Based on equal quality of material, features, workmanship, warranty, country of origin, liability insurance, contractor reliability and other specifications.

Do the walk-in tubs come in more than one size?

Yes. Designed for senior citizens, those suffering with disabilities and mobility impaired, we tailor our walk-in tubs to your specific needs. Based on your space requirements, plumbing & electrical specifications, hot water supply, accessories and other factors, we will recommend a walk-in tub that is appropriate for you.

To eliminate the need for any renovations, our walk-in tubs are available in different sizes . We also offer different options to cater to your bathroom space and local installation.

How does the installation process work?

Our customer service representatives will call you to arrange a time to fit your schedule. The installation process can be completed within 1-2 days. You can avoid any additional cost of remodeling, because we are a one-stop-shop helping make this process as simple and seamless as possible for you and your family.

We start by removing your existing tub and disposing of or recycling it. Certified and fully insured, our highly trained installers guarantee proper installation. Upon completion, we thoroughly clean everything from the install in your bathroom and home. All of our work is 100 percent guaranteed so that you can enjoy your improved bathing experience.

Why should I trust your installers as opposed to myself or another plumber?

Our installers are trained and certified in walk-in tub and walk-in shower installation. They continually attend regular training sessions and we stand 100% behind our work. Our installation is included in the price, so you don’t have to do-it-yourself or search for the right plumber. As members of the International Association of Plumbing and Mechanical Officials (IAMPO) and National Association of Home Builders (NAHB), we set the standard in our industry.

Our strict standards allow us to guarantee 100 percent of our work. We carefully screen and background-check all of our licensed dealers and installers.

Every installer is rigorously trained on proper tub and shower removal and walk-in tub and shower installation, respecting you and your home. You can trust your bathroom to our certified installers no matter where you live.

How can you guarantee 100 percent of your work?

We are proud to be associated with several reputable companies and organizations, including the Better Business Bureau and The Ease-of-Use Commendation by the Arthritis Foundation. Manufactured in America, all of our products carry a best in class lifetime warranty. Our walk-in tub is also UL listed and certified by the CSA for both the US and Canada.

Safe Step Walk-In Tub Company is committed to you. We take pride in being with you every step of the way. Our primary concern is your health, safety and comfort. And we stand behind this commitment with great confidence and guaranteed work.

What makes your warranty best in class?

We recognize when you purchase a walk-in tub or shower, you are investing in your safety and your home. We give you a return on that investment with exceptional coverage of our products, at no additional cost.

You can’t find a better warranty on a comparable walk-in tub for the same price. Our comprehensive warranty protects your new Safe Step Walk-In Tub for life.

What is really covered under my warranty?

Our Lifetime Warranty covers your walk-in tub and shower, including any manufacturing defects. Our Warranty covers the tub, the tub’s door seal and the faucets. In addition, we offer a lifetime warranty on all water pumps, blowers and heaters.

Who do I contact if I need a repair or my tub or shower is not working properly?

If you need assistance, please contact our service hotline. We are always available when you need us- before, during or after installation.

Can I install a Safe Step Walk-In Tub or Shower in my rental apartment?

Unfortunately we cannot. A Safe Step Walk-In Tub requires the removal of your current tub.

For any questions about installation, please contact us and we'll provide the answers you need.

Does Safe Step offer any sort of discounts or rebates for walk-in tubs?

Yes, we offer discounts and rebates to help lower the costs associated with your walk-in tub.

Safe Step provides a Helping Hands Rebate for $750 off per person for your walk-in tub or shower. If your loved one suffers from arthritis, nerve problems, diabetes, sciatica or a variety of other health issues, you may qualify for up to a $750 rebate or $1,500 per household.

We also offer Senior Discounts, Veteran Discounts and more. T0 see if you qualify for any of these discounts please contact us at 1 (888) 960-5401.

See What Our Customers Have to Say:

"Recently, I purchased one of your Safe Step Walk-In Tub and want to say how pleased I am with it. I called for someone to visit me and explain the benefits of your tub. Your staff arranged an appointment and were very thorough in explaining the features. Previously, I have had several other companies approach me, but none had all the features or a lifetime warranty. Your installers arrived at the time they said they would, worked very quickly and amazingly—cleaned up afterwards. The work was done the same day and I am enjoying the results. I am over 80 and I had a terrible time with my knees cooperating to exit easily. Since falls are the very worst of seniors’ fears, my family and I were concerned."

Eileen M.
Richmond, BC

"My Safe Step Walk-In Tub has been my most important purchase in years. Upon consulting my physician and going over my poor sleeping habits due to pain, I explained that even the 2-3 baths I was having a night did not seem to be doing the job. The staff set everything up with me and my family, and then we met at my house to go over which models of tub would suit my needs. They took all the measurements and recommended the walk-in tub for me. The staff at Safe Step was in constant contact, and it made this a tremendous experience for me. In the evening I soak in the tub and let all of the gentle jets provide all of the soothing comfort, releasing all that body tension, cramps and pain in my legs, knees and allowing me to have all those hours of beautiful sleep."

Evelyn M.
South Surrey, BC

I had my Safe Step Tub installed today and it’s just wonderful. I love it! It looks good and the crew was so efficient, and they tidied up very well.

Dianne Dofton
Edmonton, AB

We had a Safe Step Bathtub installed and they did a sensational job! They were an extremely nice team, they where clean, they left the place spotless, and they were fun just to have in our condo. I would recommend them for anything. They had to build up, because we used to have a jacuzzi tub, so they had to build framing around the place, and they did an unbelievable job. So, my wife and I are extremely please with the outcome, and I would highly recommend them to anybody

Peter Bogart
Toronto, ON

I am the proud owner of a Safe Step Walk in tub, and I just have to tell you this is the best thing my husband and I have done for ourselves in quite some time. We first started talking about getting one when I was diagnosed with severe Arthritis. Getting into the bathtub was impossible, and climbing into it to have a shower was getting harder as time went by. Finally, after careful consideration, and comparison we made an appointment with Safe Step Tubs. The company is run by the most wonderful people, and they were extremely helpful in every aspect. Now I get a huge relief from the pain every time I use the tub. And my husband loves it too since he is still playing hockey!

Maria Machado
Toronto, ON

I just had my Safe Step Tub installed and they did an excellent job. In short order everything was working fine, and the installation looks perfect. Thank you very much, everything’s working well.

Gary Walker
Coburg, ON

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Regardless of your age or mobility; a safe, stress-free bathing experience is within your reach. Don't compromise on your cleanliness, safety or independence again! Schedule your free consultation today. A Safe Step Specialist is waiting to speak with you.